Account and data deletion

Delete your Chapters account

Permanently delete your account, or request deletion of selected data while keeping your account active.

Delete in the app

Sign in to your client or vendor account.
Open Settings, then the account or profile section.
Open Delete account, then select Review permanent deletion.
Enter your password and type DELETE to confirm.

Cannot sign in?

Email us from the address registered to the account. We will verify account ownership before deleting data.

Open email app

No desktop email app? Continue in Gmail or Outlook, or send manually to chapters.planner@gmail.com.

Delete selected data

Request deletion of specific content or data categories without deleting your account. We will verify ownership and confirm any data that must remain to operate the account or meet legal, security, fraud-prevention, or backup requirements.

Open email app

No desktop email app? Continue in Gmail or Outlook, or send manually to chapters.planner@gmail.com.

What deletion removes

Deletion removes the login and associated live profile, planning, messaging, notification, billing-account, and uploaded-file records controlled by Chapters. Deleting a primary couple account also deletes its wedding workspace. Deleting a linked partner login does not delete the wedding workspace retained by the primary account.

Some payment, fraud-prevention, legal, security-log, and backup records may remain with service providers for their required retention periods. See the Privacy Policy for details.